Privacy Policy

Related Policies

Our Terms of Use govern your use of this website. Our HIPAA Notice of Privacy Practices describes your rights regarding protected health information. Our Accessibility Statement describes our commitment to digital accessibility.

Information We Collect

We collect information through:

• Our website (including forms and appointment request tools)
• Email, phone, text, and other communications you send to us
• Website usage and device data collected automatically (e.g., via cookies)

Note: If you are a patient, our handling of your Protected Health Information (PHI) is governed by HIPAA and our Notice of Privacy Practices (NPP).

Information You Provide

• Contact information (name, email, phone, address)
• Appointment and intake information (date of birth, insurance, symptoms)
• Communication content (messages, emails, voicemails, and metadata)

Information Collected Automatically

• Device and usage data (IP address, browser type, device identifiers, pages viewed, dates/times, referring pages)
• Cookies and similar technologies

Phone Calls and Call Tracking

We may log and record phone calls for quality assurance, training, and compliance purposes. Call recording is performed with appropriate notice as required by applicable law.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule appointments
• Provide oral surgery services and coordinate care
• Process insurance, billing, and administrative tasks
• Communicate about treatment, follow-up, and office operations
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

Information Sharing and Disclosure

We do not sell personal information. We may share information with:

• Insurance providers for claims processing
• Referring dentists and healthcare providers for care coordination
• Service providers and vendors (with contractual safeguards)
• Legal and regulatory authorities as required by law
• Successor entities in connection with business transfers

Cookies and Analytics

Our website may use cookies to support essential site functions and analytics. You can manage cookie preferences through your browser settings.

Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention and Secure Disposal

We retain information as needed to fulfill the purposes described in this policy. Patient and dental records are retained in accordance with Tennessee and federal requirements. Sensitive identifiers are securely disposed of when no longer needed.

Your Rights

Patient Record Access and Corrections

You may request access to or corrections of your patient records by submitting a written request. We will respond within the timeframes required by applicable law.

Communications

You may request alternative contact methods for receiving communications from our office.

Complaints

If you believe your HIPAA rights have been violated, you may file a complaint with the U.S. Department of Health and Human Services (HHS).

Children's Privacy

Our website is not directed to children under 13. Any information submitted by a parent or guardian on behalf of a minor is protected in accordance with this policy and our Notice of Privacy Practices.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this privacy policy, please contact us:

Cookeville Oral Surgery
219 N Oak Ave, Cookeville, TN 38501
Phone: (931) 201-9922
Email: records@cookevilleos.com